Dialogue – Booking a Hotel Room

訂飯店 dìng fàn diàn

櫃台 (guì tái, front desk) :

你好!我們是快樂飯店,很高興為您服務!

nǐhǎo ! wǒmen shì kuàilè fàndiàn , hěn gāoxìng wèi nín fúwù !

Hi, this is Happy Hotel. A pleasure to be of service, how can I help you?

你:

嗨!你好,我想要訂一間房間

hāi ! nǐhǎo , wǒ xiǎngyào dìng yìjiān fángjiān

Hi, I’d like to book a room.

櫃台:

好的,請問有幾個人要住?

hǎode , qǐngwèn yǒu jǐge rén yào zhù ?

Sure, for how many guests?

你:

我們有3個人,所以想訂3人房

wǒmen yǒu 3 gè rén, suǒ yǐ xiǎng ding 3 rén fáng

We have 3 people so want to get a room for 3.

櫃台:

請問您要住幾號到幾號?

qǐngwèn nín yào zhù jǐhào dào jǐhào ?

For how long are you gonna stay with us? (From which date to which date?)

你:

我想要住10到16號,7個晚上

wǒ xiǎngyào zhù 10 dào 16 hào ,7 ge wǎnshàng

I’d like to stay 7 nights, from 10th to 16th.

櫃台:

好的,給3個人住的,我們目前有兩個房型,

hǎode , gěi 3 gerén zhù de , wǒmen mùqián yǒu liǎngge fángxíng ,

一個是家庭經濟套房,一個是家庭豪華套房。

yíge shì jiātíng jīngjì tàofáng , yíge shì jiātíng háohuá tàofáng 。

家庭經濟套房一晚2000塊,家庭豪華套房的話是一晚3500塊。

jiātíng jīngjì tàofáng yìwǎn 2000 kuài , jiātíng háohuá tàofáng dehuà shì

yìwǎn 3500 kuài 。

您比較傾向於哪一個房型呢?

nín bǐjiào qīngxiàng yú nǎyíge fángxíng ne ?

At this point, we have two types of room for 3 guests. One of them is family economy suite, and the other is family deluxe suite. The former costs $2000 per night, and the latter $3500 per night. Which one would you prefer?

你:

我想選經濟套房。

wǒ xiǎng xuǎn jīngjì tàofáng 。

I think I’ll go with economy.

櫃台:

好的。價格是一晚2000塊,7晚是14000塊。

hǎode 。 jiàgé shì yìwǎn 2000 kuài ,7 wǎn shì 14000 kuài 。

目前我們飯店有提供入住九折的優惠,所以這樣子總共是12600元。

mùqián wǒmen fàndiàn yǒu tígōng rùzhù jiǔ zhé de yōuhuì ,

suǒyǐ jiàng zi zǒnggòng shì 12600 yuán 。

Okay, the price is $2000 per night, and that’ll come up to $14000 for 7 nights. But, right now the hotel is providing a 10% off discount on all bookings for our guests, so the final total would be $12600.

你:

Hǎo

Okay

櫃台:

那這邊我要跟您留個姓名跟電話號碼

nà zhèbiān wǒ yào gēn nín liú ge xìngmíng gēn diànhuà hàomǎ

Then, I’d like to ask for your full name and number.

你:

我的名字是謝小明,然後我的電話號碼是09-12345678

wǒ de míng zi shì xiè xiǎo míng , ránhòu wǒ de diànhuà hàomǎ shì 09-12345678

My name is 謝小明, and my number is 09-12345678.

櫃台:

請問明是哪個明?

qǐngwèn míng shì nǎge míng ?

Which 明 is it?

你:

明天的明

Míng tiān de míng

明 as in “tomorrow”

櫃台:

好的,那我再跟您做最後一次的確認。

hǎo de, nà wǒ zài gēn nín zuò zuì hòu yí cì de quèrèn 。

姓名是謝小明,電話號碼是09-12345678,

xìng míng shì xiè xiǎo míng, diàn huà hào mǎ shì 09-12345678,

入住日期是7月10號到16號,房間是家庭經濟套房。請問都正確嗎?

rù zhù rì qí shì 7 yuè 10 hào dào 16 hào , fáng jiān shì jiā tíng jīng jì tào fáng 。 qǐng wèn dū zhèngquè ma ?

All right, just to confirm one last time, your full name is 謝小明, your number 09-12345678, staying with us from July 10th to 16th, and the room is family economy suite. Is this all correct?

你:

嗯,沒錯

en , méi cuò

That’s correct.

櫃台:

好的,那我們預訂房間需要支付一個晚上的訂金,

hǎo de ,nà wǒmen yùdìng fángjiān xūyào zhīfù yí ge wǎnshàng de dìngjīn

所以是2000塊,請您在7月3號前匯款到我們的銀行,

suǒyǐ shì 2000 kuài , qǐng nín zài 7 yuè 3 hào qián huìkuǎn dào wǒmen de yínháng

銀行帳號是1234567。入住前3天取消訂房都可以全額退費。

yínháng zhànghào shì 1234567。 rùzhù qián 3 tiān qǔxiāo dìngfáng dōu kěyǐ quáné tuìfèi 。

Then, our guests are required to pay a deposit upfront that’s worth one night, that is, $2000. Please send a wire payment to our bank. Our bank’s account number is 1234567. You’re guaranteed a full refund if you cancel your bookings at least 3 days before the check-in date.

你:

好的

Hǎo de

Okay.

櫃台:

我們辦理入住的時間是當天下午3點和晚上10點之間。

wǒmen bànlǐ rùzhù de shíjiān shì dāngtiān xiàwǔ 3 diǎn hé wǎnshàng 10 diǎn zhījiān 。

如果您到時候萬一10點以前沒辦法趕到,

rú guǒ nín dào shí hòu wàn yī 10 diǎn yǐ qián méi bàn fǎ gǎn dào ,

您可以先跟我們說你預計什麼時候會到,那我們會有人在櫃台專門等你。

nín kěyǐ xiān gēn wǒmen shuō nǐ yùjì shénme shíhòu huì dào , nà wǒmen huì yǒurén zài guìtái zhuānmén děng nǐ 。

Our check-in time is between 3 and 10pm. Should you not be able to make it by 10, you can let us know ahead of time when you think you’ll arrive at the hotel. We will have someone wait on you at the reception around that time.

你:

好的,我知道了,謝謝!我們應該可以準時報到。

hǎo de , wǒ zhīdào le , xièxie ! wǒmen yīnggāi kěyǐ zhǔnshí bàodào 。

Sounds good, thanks! I think we should be able to check in on time.

櫃台:

好,那這樣就可以了,謝謝!

hǎo , nà jiàng jiù kěyǐ le , xièxie !

Alright, you’re good to go. Thank you!

你:

謝謝!Byebye!

Xìe xie

Thank you! Byebye!