Hotel check-in is usually fast and simple.

Guest:

嗨！你好，我要辦理入住

Hi! nǐ hǎo, wǒ yào bàn lǐ rù zhù

嗨！你好，我要check-in

Hi! nǐ hǎo, wǒ yào check-in

Hi, I’d like to check in.

They will ask for your name as well as your ID to confirm they’re speaking to the right person. Then, they will usually ask you to simply fill out a paper to have you on file. After that, they’ll give you the keys (or cards) to the room. (Optional: you can also mention the third-party website where you made the bookings to facilitate the process of checking in.)

我是在…的網站上訂房的

Wǒ shì zài … de wǎng zhàn shàng dìng fáng de

I made the booking on (this website).

網站 wǎng zhàn : website

Receptionist:

可以出示一下您的證件嗎？

kě yǐ chū shì yí xià nín de zhèng jiàn ma ？

Could you show me your ID?

出示 chū shì : to show, manifest

證件 zhèng jiàn : ID

我們需要請您幫我們填寫一份資料

wǒ men xū yào qǐng nín bāng wǒ men tián xiě yí fèn zī liào

We need to ask you to help us fill out a form.

填寫 tián xiě : to fill out

資料 zī liào : document (form)

我們退房的時間是(date)隔天的中午12點以前退房

wǒmen tuìfáng de shíjiān shì (date) gétiān de zhōngwǔ 12 diǎn yǐqián tuìfáng

The time to check out of your room is by 12pm the next day after (date).

隔天 gétiān, the next day

退房 tuìfáng, check-out

這是您房間的鑰匙

zhè shì nín fáng jiān de yào shǐ

這是您房間的房卡

zhè shì nín fáng jiān de fáng kǎ

This is your room key/card.

鑰匙 yào shǐ : key

房卡 fáng kǎ : room card

Hotel check-out is even simpler

It’s nothing more than returning the keys (cards) at the front desk, and then you should be good to go.

Guest:

嗨！你好，我要退房

hāi ！ nǐ hǎo ， wǒ yào tuì fáng

Hi, I’d like to check out.

(Some concluding remarks from the receptionist to send you off)

這樣就可以了。謝謝您選擇入住我們XX飯店，期待未來可以繼續為您服務…

zhè yàng jiù kě yǐ le ， xiè xie nín xuǎn zé rù zhù wǒ men XX fàn diàn ， qí dài wèi lái kě yǐ jì xù wéi nín fú wù …

That’s it! Thank you for choosing to stay with us at (hotel)! Looking forward to serving you again in the future…

選擇 xuǎn zé : to choose

期待 qí dài : to look forward to

繼續 jì xù : to continue

為 wèi : for

服務 fú wù : to serve, wait; to provide service for